Getting an Indian Passport or checking your application status shouldn’t be a headache. The Ministry of External Affairs (MEA), through the Passport Seva initiative, provides a dedicated, accessible, and user-friendly support system. Whether you have an urgent query or just need to track your file, here is your complete guide to the National Call Centre and social media support channels.
Passport Seva National Call Centre: Your Direct Lifeline
The National Call Centre is your primary and most direct point of contact for all passport-related issues and queries.
Toll-Free Number for Pan-India Support
- Toll-Free Number: 1800-258-1800
- Cost: This is a toll-free helpline, meaning you will not be charged for the call.
Assistance Options and Timings
The Call Centre is structured to offer support around the clock:
| Service Type | Availability | Key Function |
| Citizen Service Executive Support | 8 AM to 10 PM | Ideal for detailed queries, resolving complex issues, or speaking directly to a person. |
| Automated IVRS Support | 24 Hours a Day (24/7) | Perfect for checking application status quickly and getting general information outside of normal business hours. |
Special Note for J&K and North-Eastern States
Due to temporary connectivity issues with the toll-free line in some regions, dedicated paid numbers are available for citizens in Jammu & Kashmir (J&K) and the North-Eastern (NE) states:
- For J&K: Dial 040-66720567 (Paid)
- For NE States: Dial 040-66720581 (Paid)
Connect for Quicker Help: Passport Seva on Social Media (X/Twitter)
For urgent matters, or when you prefer a digital channel, the Passport Seva team is also active on the social media platform X (formerly Twitter).
You can directly address your queries or seek immediate assistance by tagging the following official handles:
- Primary Handle: @passportsevamea
- Other Official Handles:
- @MEAIndia (Ministry of External Affairs)
- @IndianDiplomacy
- @CPVIndia (Chief Passport Officer)
Using these channels, especially during official working hours, can often lead to a swift resolution or escalation of your urgent Indian Passport application concerns.
The Government of India has ensured multiple touchpoints for citizens seeking support. Whether you prefer the immediacy of a phone call to check your passport status via the 24/7 IVRS, a detailed conversation with a Citizen Service Executive, or the fast-paced resolution of a social media query, assistance is readily available.
Don’t let application issues delay your travel plans! Use the toll-free number 1800-258-1800 or reach out on X for reliable and official support.
24 hour helpline give below in the article. This helpline can be used to check the status of the application and also for any queries regarding your passport
Contacting the National Call Centre
The most direct way to get assistance is by calling the National Call Centre. This service is designed to provide quick and easy support for all your passport-related queries.
- Toll-Free Number: You can call the 1800-258-1800 number. This is a toll-free helpline, so you won’t be charged for the call.
- Citizen Service Executive Support: If you prefer speaking to a person, citizen service executives are available from 8 AM to 10 PM.
- 24/7 Support: For simple questions, the Automated Interactive Voice Response (IVRS) Support is available 24 hours a day. This is perfect for checking the status of an application or for general information outside of normal business hours.
- For J&K and NorthEast: Citizens are requested to dial 040-66720567(paid) for J&K and 040-66720581(paid) for NE states. Inconvenience caused is regretted.
Twitter(X) Link
You can also contact Passport Seva on X at @passportsevamea. They can directly address your queries in case of any urgency or you can also contact these handles on X